Privacy Policy

At LUME, your privacy is important to us. We are committed to protecting your personal information and ensuring a secure shopping experience.

We collect only the information necessary to process your orders, provide customer support, improve our services, and communicate with you regarding your purchases. This may include your name, email address, phone number, shipping address, and payment details.

Your payment information is processed securely through trusted payment providers. LUME does not store or have access to your complete payment card details.

We never sell, rent, or share your personal information with third parties for marketing purposes. Your data is shared only with trusted partners when necessary to process payments, fulfill orders, or deliver shipments.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Refund & Exchange Policy

Your satisfaction is our priority.

If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.

To be eligible:

  • Items must be unworn, unused, and in their original condition.
  • All original packaging must be included.
  • Proof of purchase is required.

Please note:

  • Earrings cannot be returned or exchanged for hygiene reasons.
  • Personalized or customized products are non-refundable unless they arrive damaged or defective.
  • Shipping fees are non-refundable unless the item received is incorrect or damaged.

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed using the original payment method whenever possible.

To start a return or exchange, please contact our customer support before sending any item back.

Shipping Policy

We carefully prepare every order to ensure it arrives safely and beautifully packaged.

Egypt Shipping

  • Cairo, Giza & Alexandria: 1–3 business days.
  • All other governorates: 3–5 business days.
  • Free shipping on all orders above EGP 3,000.

International Shipping

We currently ship across the Middle East.

International shipping rates and estimated delivery times are calculated automatically at checkout based on your destination.

Please note that customs duties, import taxes, or local fees may apply depending on your country’s regulations and are the responsibility of the customer.

Delivery times may vary during holidays, promotional periods, or due to circumstances beyond our control.

All Policies

By shopping with LUME, you agree to the following policies:

  • All product information and prices are subject to change without prior notice.
  • Orders are processed during official business days only.
  • Shipping times are estimates and may vary depending on courier services and external circumstances.
  • Returns and exchanges are accepted within 14 days in accordance with our Refund & Exchange Policy.
  • Earrings cannot be returned or exchanged due to hygiene standards.
  • We proudly offer complimentary lifetime polishing for all LUME jewelry to help preserve its original beauty.
  • LUME reserves the right to update these policies at any time. Changes become effective immediately upon publication on our website.
  • Continued use of our website constitutes acceptance of the latest version of these policies.

Thank you for choosing LUME. We appreciate your trust and look forward to being part of your everyday signature.